Sagality India · Hyderabad, Telangana · Posted 1d ago · Other
Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance g…
This listing links to the employer's official application page. Hyderabad Startup Map aggregates open roles from startup career pages and licensed job feeds — we don't accept applications directly.