TekPioneers - A TekGence Company · Kyasaram, Hyderabad · Posted 15h ago · Other
Key Responsibilities: • Act as the first point of contact for users facing technical issues. • Monitor, log, and manage tickets • Provide basic troubleshooting for software, applications, and system-related issues. • Follow standard operating procedures (SOPs) for issue resolution and escalation. • Escalate unresolved issues to L2/L3 support teams as needed. • Collaborate with internal teams to improve support processes and user experience. • Maintain detailed documentation of issues, troublesh…
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