Service Delivery Manager – Oracle Application Managed Services (AMS)

Apps Associates · Hyderabad, Telangana · Posted 12h ago · Manager+ · Other

Job description

Description Key Responsibilities Service Delivery Management Manage end-to-end delivery of Oracle Application Managed Services for multiple customers. Own customer service delivery across Oracle Cloud and Oracle E-Business Suite engagements. Ensure achievement of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Conduct regular service review meetings with customers. Drive customer satisfaction and continuous service improvement initiatives. Act as the primary e…

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