Director of Platform Reliability

LSEG · Hyderabad, Telangana · Posted 6h ago · Manager+ · Other

Job description

Job Description Purpose: Lead the Salesforce Level 2 Support function, ensuring the stability, availability, performance, and continuous improvement of the Salesforce platform and its integrated ecosystem. Accountable for incident management, service operations, platform support strategy, vendor management, regulatory compliance, and the delivery of high-quality support services that enable business operations and customer outcomes. Key Responsibilities: Service Operations & Support Leadership …

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