IQ-EQ · Hyderabad, Telangana · Posted 21h ago · Other
Job Description You’ll provide third-line technical application support across the software estate, acting as the escalation point for the Service Hub within the ITSM framework, resolving incidents, requests, and changes while meeting defined SLAs (including European shift coverage). You’ll deliver functional and technical enhancements, perform ticket trend and backlog analysis, create MI/report packs and knowledge base articles, and maintain high service quality through strong problem‑solving …
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