Senior Associate Hardware Asset Management

Job description

Key Responsibilities: Key Responsibilities Day to day operational support for ServiceNow Hardware Asset Management HAM including incidents remediation and requests L2 L3 support for complex hardware assets inventory and lifecycle issues Maintain complete accurate and current hardware asset records across all lifecycle stages in ServiceNow Monitor and manage the HAM operations mailbox and respond within defined SLAs Coordinate with Truist vendor partners to track devices and returns Process and …