Infosys · Hyderabad, Telangana · Posted 15h ago · Junior (0–2y) · Startup
Technology->Architecture->Architecture - ITIL Design and implement IT Service Management processes aligned with ITIL best practices. Define service architecture, governance frameworks, and operational standards. Lead Incident, Problem, Change, and Release Management processes. Establish and monitor SLAs, OLAs, KPIs, and service performance metrics. Drive continual service improvement initiatives across IT operations. Collaborate with business and technology teams to align services with organiza…
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