HighRadius · Hyderabad, Telangana, India · Posted 69d ago · Other
Job Summary: We are looking for a highly skilled and experienced Support Manager to lead our Functional Support Consultant team. This team is responsible for providing high-quality support for our robust and scalable SaaS products. As a Support Manager, you will be a key leader, ensuring our team delivers continuous, delightful customer experiences and resolves issues efficiently. Key Responsibilities Team Leadership: Lead and manage a team of Functional Support Consultants, fostering a people-first mentality and a collaborative environment. You'll be responsible for coaching, mentoring, and developing your team to ensure they are the "ultimate HighRadian ambassador". Performance Management: Monitor team and individual performance against key metrics and SLAs. Use your knowledge of sup
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