OPS 2 Technical Support

Job description

• Good Communication in written and verbal • They need to connect with external merchants • Quality of resolution • Runbook to be followed • Supporting merchants with API integration • Testing those interfaces through postman tools • Post API integration – Troubleshooting based on the issue; like configuration changes and validate • Work experience in Jira & Bugzilla • Salesforce CRM – ticket assigned • Web testing • API & DB testing • JSON • Java Script notification • UI testing (10%) • Shifts – rotational shifts (3 shifts each day); Night shift* • WFO – Hyderabad;