GTM & Strategy, Model API

About the Role

This role sits at the intersection of customer success, technical problem-solving, and market intelligence. You’ll own API customer relationships end-to-end — running demos, debugging integrations, writing scripts to unblock customers, and relaying precise model feedback to Sarvam’s research teams. A strong fit for someone early in their career with genuine technical curiosity and excellent communication skills.

What You’ll Do

• Own customer relationships end-to-end: run demos, onboarding sessions, and integration walkthroughs; get customers from API key to working product fast; stay with them through production.

• Build and tinker: write scripts to unblock integrations, build small demo apps that show customers what’s possible, and create reference implementations others can reuse. Handle problems directly rather than escalating them.

• Be the voice of the customer inside Sarvam: relay model feedback (transcription errors, voice quality gaps, translation failures, LLM output issues) to research and engineering with enough specificity that they can reproduce and prioritise; then close the loop with the customer.

• Surface market insights: track what customers and prospects are building, map the competitive landscape, spot recurring patterns across accounts, and bring a point of view to GTM and Product — not just a data dump.

What We’re Looking For

• 3+ y