Side · Hyderabad, Telangana · Posting date unavailable · Mid-level · Other
We are looking for a Technical Support Specialist – Tier 2 to provide advanced technical support to enterprise customers. You will investigate and resolve complex technical issues, manage escalations, and collaborate with Support Engineering, Product, Engineering, IT, and other cross-functional teams to ensure issues are resolved effectively and on time. In this role, you will: Manage and prioritize enterprise customer support tickets while meeting defined response and resolution expectations. …
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