Member Support Associate Temp

Job description

in this role requires strong presence and the ability to stay focused and engaged across a steady flow of member interactions. You will operate in a structured, queue-based environment where consistency, responsiveness, and quality in every interaction are key. We are looking for team members who are motivated by meaningful, hands-on work and who take pride in delivering high-quality support at scale. The ideal candidate brings professionalism, empathy, and attention to detail, while thriving in a fast-paced environment that requires both efficiency and care. This is a temp to hire role with opportunity to move into a permanent position after 90 days. The schedule for this position is Tuesday-Saturday, 10:30am-7pm CST. Responsibilities Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences Document all interactions accurately and in real time, ensuring clear visibility across systems and teams Manage and resol